FAQ

• NO PARABENS, NO PHTHALATES, NO SULFATES: All ARQUISTE products are completely phthalate-free and adhere to FDA, RIFM and IFRA (International Fragrance Association) standards for safety and purity. All our fragrances are manufactured in the USA in a USDA Cosmetics certified processing facility. No sulfates, parabens, phthalates, and always using sustainable, cruelty and conflict free ingredients.
  
• 100% CRUELTY FREE: NO ANIMAL TESTING / NO ANIMAL-DERIVED PRODUCTS:
  We're an animal loving brand! There is absolutely NO ANIMAL TESTING nor animal-derived products in any compound of ARQUISTE ® Parfumeur fragrances. There is also no beeswax, or any other product relating to animals. Our fragrances are considered VEGAN.
• When can I expect to receive my order?
  Please allow 5 business days of order processing. Shipping has to be ground and times will depend on the carrier. ARQUISTE® ships exclusively with UPS and FedEx Ground.  ‘Business days’ are defined as Monday-Friday, excluding holidays. Our distribution center is located on the East Coast.
  
  
• Can I expedite my order with next day or overnight shipping?
  Regretfully, there are restrictions with flammable items like fragrance. Due to air transport restrictions and regulations, our items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. This means they are not eligible for Premium or Overnight Shipping.
  
  
• Can I return purchases made online at an ARQUISTE ® Parfumeur retailer?
  We’re sorry, but online purchases may not be returned or exchanged at any ARQUISTE® Parfumeur retailers. Please refer to the Returns, Refunds & Exchanges section for detailed instructions on how to mail in your return.
  
  
• My merchandise was damaged when I received it – can I get a shipping refund?
  When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wear, however, if substantial damage occurred to the item (s) in your shipment you may be eligible for a refund or replacement. If you purchased ROUTE INSURANCE PROTECTION please contact ROUTE immediately to start the claim process: https://claims.route.com/
• ARQUISTE strongly recommends purchasing ROUTE INSURANCE PROTECTION. If you opted out of insurance protection, please contact us at info@arquiste.com so to check if you're eligible for a refund or replacement order. Please provide the order number along with your full name and email address for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier. Shipping charges are non-refundable.
• How do I know which fragrances are for men and which are for women?
  All ARQUISTE ® Parfumeur fragrances are considered to be unisex. The character of each perfume depends on the story and the notes involved. We encourage you to follow your inspiration and explore the stories that interest you; you are the ‘fifth element’.
  
  
• Can I get free samples?
  We recommend that you visit one of our retailers to sample our products.
• DISCOVERY SIZE CREDIT REDEMPTION TERMS & CONDITIONS (When available):  Please note the discovery credit is valid for a one-time use (so choose your favorite wisely!). It cannot be combined with other offers and can't be applied to previously purchased orders. Subject to change at any time.

Online Shopping

To start:

• To add items to your shopping cart, select the size and quantity of the item you wish to purchase on the product detail page, then simply click “Add to cart".
• You may also change the quantity of the item you wish to purchase in the shopping cart by selecting a number from the drop down menu and clicking “Update". 
• To begin the ordering process, click “Checkout” at the bottom of the page.

 Shipping address:

• Enter the city, state, and zip code information for where you would like your order to be shipped. Note: Please spell out the city name as abbreviations and misspellings can result in errors.
• If the address you have entered is the same as the credit card billing address, please check the box labeled “My shipping address is the same as my billing address above.”
• If you are sending a gift, please fill out the recipient’s shipping address. ARQUISTE ® Parfumeur regrets not being able to offer gift wrapping at this moment.

Shipping & Handling Options:

• After entering the shipping address, you may select the shipping method for your order. Charges will be applied depending on the shipping method selected, and may vary according to the weight of the purchase.
• To help ensure your order arrives safely and on time, ARQUISTE® ships exclusively with UPS and FedEx Ground. USPS and DHL are not available due to reliability concerns. ARQUISTE® strongly recommends adding ROUTE package protection to insure your package. Please note ARQUISTE ships exclusively ground service within the continental US.

 Item Availability:

• We make every attempt to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.

Billing and Payment:

• Enter your credit card type, number, expiration date, and verification code (the three digits on the back of your card).
• Once your order is submitted, an order confirmation page and order number will appear on your screen.
• You will receive a confirmation e-mail when your transaction is accepted.
• You will receive an additional a shipping confirmation email e-mail from UPS or FedEx when your order has been prepared for shipment indicating tracking number.
• Please keep all transaction emails for your records.

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